Frequently Asked Questions
Everything you need to know about your Perilla Intimates experience.
How do I determine my correct size?
We provide a comprehensive size guide on each product page. Since our intimates are designed with premium lace and silks, we recommend measuring your bust and hips accurately to ensure the perfect fit.
What is your return policy for intimate apparel?
For hygiene reasons, we only accept returns on items that are unworn, unwashed, and still have the original tags and hygiene stickers attached. Returns must be initiated within 14 days of delivery.
How should I care for my Perilla Intimates pieces?
To maintain the longevity of our delicate fabrics, we strongly recommend hand washing in cold water with a mild detergent and laying flat to dry. Avoid machine washing or tumble drying.
Do you offer international shipping?
Yes, we ship our collections worldwide. Shipping costs and delivery times vary by destination and will be calculated at checkout. Please note that international orders may be subject to local customs duties.
How long will it take to receive my order?
Standard domestic orders are processed within 1-2 business days and typically arrive within 3-5 business days. Express shipping options are available for those who need their pieces sooner.
Are your packaging materials discreet?
Yes, all Perilla Intimates orders are shipped in plain, discreet outer packaging to ensure your privacy, while the interior features our signature luxury gift boxing.